Terms of Service

Return Policy

Returning Merchandise: You may return your item within 30 days of the date of purchase. Returned items must be in unused, re-sellable condition and in the original packaging. All returns are to be sent prepaid by the customer. We do not accept returns for toys, food or treats, dryer or clipper repair parts, scissors/shearers, clipper blades, books and videos (unless defective in which case we will replace the returned item with the same title.) Please send returns, along with your name, full address, phone number, email address, receipt and reason for return, to 10 Birch Avenue, Toronto ON, M4V 1C8.

Dog Food Delivery Service Policy

Wooftown offers free dog food delivery to customers with a minimum purchase of $49 CDN or more before taxes for each delivery order. Once a request for Wooftown’s recurring dog food delivery service has been submitted and received, a Wooftown representative will follow up regarding the details of the order and to schedule delivery. There is no ongoing commitment or obligation required when using Wooftown’s dog food delivery service. Currently, free delivery is available in the city of Toronto, Ontario, Canada only. Wooftown has the right to distinguish delivery boundaries and may refuse deliveries at any time with due cause. If no one is home, and the customer has indicated such, then Wooftown has the right to leave the dog food outside the customer’s home. In such cases, Wooftown is not to be held responsible for theft or any weather related damage or any other damage that may occur. Customers may purchase additional items, including cat products, to be delivered with their regularly scheduled dog food delivery. Due to strict health regulations, all pet food, treat and edible pet products are final purchases and non-refundable, non exchangeable. If pet food products or other edible pet products are found to be defective, they will be replaced with the same item or in some cases a similar item of equal value only.

Online Order Delivery Policy

We strive to process your product orders within 2 business days of receiving your order. We will contact you if an order is out of stock or if there is an issue with your order. Orders can be delivered within Canada only at the present time. All products ordered from the Wooftown Dog Co. Ltd. from all provinces in Canada will receive flat rate shipping of $5.99 on each order if ordered from any province in Canada with the exception of the Yukon and the Northwest Territories. All items purchased from Wooftown.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

Legal Version

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

By using this site, you signify your assent to these Terms and Conditions. If you do not agree to all of these Terms and Conditions of use, do not use this site!

Wooftown Dog Co Ltd,. (“Wooftown”) may revise and update these Terms and Conditions at any time. Your continued usage of the Wooftown website (“Wooftown Site,” or the “Site,”) will mean you accept those changes.

This site does not provide veterinary advice

The contents of the Wooftown Site, such as text, graphics, images, information obtained from Wooftown’s licensors, and other material contained on the Wooftown Site (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of your veterinarian or other qualified health provider with any questions you may have regarding a veterinary condition. Never disregard professional veterinary advice or delay in seeking it because of something you have read on the Wooftown Site!

If you think you may have a veterinary emergency, call your veterinarian or 24 hour emergency veterinarian clinic immediately. Wooftown does not recommend or endorse any specific tests, veterinarians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Wooftown, Wooftown employees, others appearing on the Site at the invitation of Wooftown, or other visitors to the Site is solely at your own risk.

The Site may contain health- or veterinarian-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Site.

 

Children’s privacy

We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13.

 

Use of content

Wooftown authorizes you to view or download a single copy of the material on the Wooftown Site solely for your personal, noncommercial use if you include the following copyright notice: “Copyright ©2009, Wooftown Dog Co. Ltd. All rights reserved” and other copyright and proprietary rights notices that are contained in the Content. Any special rules for the use of certain software and other items accessible on the Wooftown Site may be included elsewhere within the Site and are incorporated into these Terms and Conditions by reference.

The Content is protected by copyright under Canada, United States and foreign laws. Title to the Content remains with Wooftown or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of Wooftown. All rights not expressly granted herein are reserved to Wooftown and its licensors.

If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

Liability of Wooftown and its licensors

The use of the Wooftown Site and the Content is at your own risk.

When using the Wooftown Site, information will be transmitted over a medium that may be beyond the control and jurisdiction of Wooftown and its suppliers. Accordingly, Wooftown assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Wooftown Site.

The Wooftown Site and the content are provided on an “as is” basis. WOOFTOWN, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, Wooftown, its licensors, and its suppliers make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Wooftown Site or Wooftown.
  2. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the Wooftown Site.

In no event shall Wooftown, its licensors, its suppliers, or any third parties mentioned on the Wooftown Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Wooftown Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Wooftown, its licensors, its suppliers, or any third parties mentioned on the Wooftown Site are advised of the possibility of such damages. Wooftown, its licensors, its suppliers, or any third parties mentioned on the Wooftown Site shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1,000. Wooftown, its licensors, its suppliers, or any third parties mentioned on the Wooftown Site are not liable for any personal injury, including death, caused by your use or misuse of the Site, Content, or Public Areas (as defined below). Any claims arising in connection with your use of the Site, any Content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.

 

User submissions

The personal information you submit to Wooftown is governed by the Wooftown Privacy Policy. To the extent there is an inconsistency between this Agreement and the Wooftown Privacy Policy, this Agreement shall govern.

You agree that you will not upload or transmit any communications or content of any type to the Public Areas (including Answers, personal or dog public pages, parent pals, messages, listings, user reviews of listings, etc.) that infringe or violate any rights of any party. By submitting communications or content to the Public Areas, you agree that such submission is non-confidential for all purposes.

If you make any such submission you agree that you will not send or transmit to Wooftown by email, (including through the email addresses listed on the “Contact Us” page) any communication or content that infringes or violates any rights of any party. If you submit any business information, idea, concept or invention to Wooftown by email, you agree such submission is non-confidential for all purposes.

If you make any submission to a Public Area or if you submit any business information, idea, concept or invention to Wooftown by email, you automatically grant-or warrant that the owner of such content or intellectual property has expressly granted-Wooftown a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. Wooftown may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, do not submit them to the Public Areas or to Wooftown by email. We try to answer every email in a timely manner, but are not always able to do so.

 

User submissions — image, video, audio files

You agree to only post or upload Media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner.

To protect your privacy, you agree that you will not submit any media that contains Personally Identifiable Information (like name, phone number, email address or web site URL.) of you or of anyone else. Uploading media like images or video of other people without their permission is strictly prohibited.

By uploading any media on the Wooftown site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission.

It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions, the Wooftown Advertising Policy and the Wooftown Privacy Policy.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this Web site.

By uploading any media like a photo or video, (a) you grant to Wooftown a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; and (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes Wooftown to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify Wooftown and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the media and/or your failure to comply with these the terms described in this document.

Wooftown reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at our sole discretion

Passwords

Wooftown has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Wooftown passwords or accounts. It is your sole responsibility to (1) control the dissemination and use of activation codes and passwords; (2) authorize, monitor, and control access to and use of your Wooftown account and password; (3) promptly inform Wooftown of any need to deactivate a password. You grant Wooftown and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. Wooftown cannot and does not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using Wooftown tools and services.

 

Wooftown Community and member to member areas (“public areas”)

If you use a Public Area, Areas (including Answers, personal or dog public pages, parent pals, messages, listings, user reviews of listings, etc.), you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the Public Areas. Wooftown and its licensors are not responsible for the consequences of any communications in the Public Areas. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a veterinarian emergency, call your veterinarian or your local 24-hour emergency veterinary clinic immediately.

In consideration of being allowed to use the Public Areas, you agree that the following actions shall constitute a material breach of these Terms and Conditions:

  1. Using a Public Area for any purpose in violation of local, state/provincial, national/Federal, or international laws;
  2. Posting material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others;
  3. Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Wooftown in its sole discretion;
  4. After receiving a warning, continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear the discussion is free-form);
  5. Posting chain letters or pyramid schemes;
  6. Impersonating another person;
  7. Distributing viruses or other harmful computer code;
  8. Harvesting or otherwise collecting information about others, including email addresses, without their identification for posting or viewing comments; consent;
  9. Allowing any other person or entity to use your identification for posting or viewing comments
  10. Posting the same note more than once or “spamming”; or
  11. Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Public Area or the Site, or which, in the judgment of Wooftown, exposes Wooftown or any of its customers or suppliers to any liability or detriment of any type.

Wooftown reserves the right (but is not obligated) to do any or all of the following:

  1. Record the dialogue in public chat rooms.
  2. Investigate an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s).
  3. Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform with these Terms and Conditions.
  4. Terminate a user’s access to any or all Public Areas and/or the Wooftown Site upon any breach of these Terms and Conditions.
  5. Monitor, edit, or disclose any communication in the Public Areas.
  6. Edit or delete any communication(s) posted on the Wooftown Site, regardless of whether such communication(s) violate these standards.

Wooftown or its licensors have no liability or responsibility to users of the Wooftown Site or any other person or entity for performance or nonperformance of the aforementioned activities.

 

Advertisements, searches, and links to other sites

Wooftown may provide links to third-party web sites. Wooftown also may select certain sites as priority responses to search terms you enter and Wooftown may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. Wooftown does not recommend and does not endorse the content on any third-party websites. Wooftown is not responsible for the content of linked third-party sites, sites framed within the Wooftown Site, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Wooftown does not endorse any product, service, or treatment advertised on the Wooftown Site.

Indemnity

You agree to defend, indemnify, and hold Wooftown, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions.

General

Wooftown is based in Toronto, Ontario, in Canada with principal offices in Toronto. Wooftown makes no claims that Wooftown or any Site within the Wooftown Network and the Content are appropriate or may be downloaded outside of Canada or the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the Wooftown Network from outside Canada or The United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.

The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Liability, User Submissions, User Submissions – image, video, audio files, Indemnity, Jurisdiction, and Complete Agreement.

 

Jurisdiction

You expressly agree that exclusive jurisdiction for any dispute with Wooftown, or in any way relating to your use of the Wooftown Site, resides in the courts of the province of Ontario and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the province of Ontario in connection with any such dispute including any claim involving Wooftown or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

These Terms and Conditions are governed by the internal substantive laws of the province of Ontario, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

 

Notice and takedown procedures; and copyright agent

If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting Wooftown and providing the following information:

  1. Identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.
  2. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.
  3. Your name, address, telephone number and (if available) e-mail address.
  4. A statement that you have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent, or the law.
  5. A statement that the information that you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or are authorized to act on the copyright owner’s behalf.
  6. A signature or the electronic equivalent from the copyright holder or authorized representative.

 

Contact information for Wooftown regarding issues relating to this web site is as follows:

Wooftown
Attn: Privacy Officer
P.O.Box 22019

The Colonade Post office

131 Bloor Street West

Toronto, Ontario

Canada

M5C 1R1
webmaster@Wooftown.com

 

In an effort to protect the rights of copyright owners, Wooftown maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Site who are repeat infringers.

 

Complete agreement

Except as expressly provided in a particular “legal notice” on the Wooftown Site, these Terms and Conditions and the Wooftown Privacy Policy constitute the entire agreement between you and Wooftown with respect to the use of the Wooftown Site, and Content.

Thank you for your cooperation. Questions or comments regarding this website, including any reports of non-functioning links, should be submitted using our Contact Us Form or via mail to: Wooftown Privacy Officer, P.O.Box 22019, The Colonade Post office, 131 Bloor Street West, Toronto, Ontario, Canada, M5C 1R1

We try to answer every email in a timely manner but due to volume may not always be able to do so.

Last Updated: September 2009

©2009 Wooftown Dog Co. Ltd. All rights reserved.